OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
82 ratings and 57 comments received in the last 90 days.
06 March 2024
Jennifer Cunningham & Paul were very friendly, answered all our questions, & gave a very good trade in price for my BMW X2.
05 March 2024
Good customer service, smooth transaction. One small issue with car was sorted out quickly and easily .
25 February 2024
Sales personnel were helpful and approachable.
22 February 2024
Kept up to date on when I would get my car, fully guided through finance and insurance then the handover. All very professional
22 February 2024
Easy process
02 February 2024
The sales staff were helpful,accommodating and informative. Couldn't fault the service provided
28 January 2024
Again kept me informed about my car everything went smoothly
26 January 2024
As I say, the whole process was made really simple and enjoyable thanks to Claire! Also really liked the video tour of the car on the day of delivery - it was a fresh touch and it was great to see my car before I picked it up!
23 January 2024
Very easy purchase. Great customer service.
20 March 2024
Repairs were quick and I was kept in the loop through the process
15 March 2024
Was well looked after by a young man named Declan who gave me the whole AC experience, he was knowledgeable and explained the the whole MOT and service. I would appreciate it if someone gave this young man a pat on the the back as he was very proffes
14 March 2024
As above
13 March 2024
Took car in early afternoon day before service in the hope car would be done first thing as I was unable to pick up any later than 1.30pm on day of service. Received text at approx 3pm on day of stating that service was about to start.
11 March 2024
.declan was very helpful
06 March 2024
Arnold Clark show rooms are pleasant to use. Always found staff to be helpful and courteous. Provided with excellent quality, and immaculately clean, BMW courtesy car whilst car repaired
04 March 2024
Picked up my car and returned it as arranged great help to me because of my location
04 March 2024
Car was spotless, kept up to date with information,
29 February 2024
The brake pads were dealt with and my car was returned cleaned and ready to go.
28 February 2024
I found the staff at the Irvine Branch were very helpful, also as it is a Motability car, the driver who collected the car from my house, & returned it to my house was pleasant.
07 March 2024
Claire, the sales advisor was excellent.