Great customer service - could have used a closer garage but Irvine is my go to service department
Certainly was a better experience than before. You could get parked for a start which was a bugbear of mine. Some more information on any other checks that were done as I could barely hear the mechanic on the video but a great idea though
The work got done in a timely but expensive manner, but it allowed my vehicle back on the road.
Staff at Harry Fairbairn are always excellent, know the product very well and have a very easy manner. They found the exact car I was looking for and I had it within a week, fantastic service!
Car picked up and delivered overall good service
Excellent service from all the staff . Receptionist was extremely helpful & accommodating-fitting ,me in at short notice on 2 occasions. Covid regulations were clear & adhered to well.
Fixed a problem free of charge
Quick response and satisfactory outcome to fault with the car. Given current circumstance the dealership did very well to complete fault finding and resolution in a timely manner
Satisfied with the work carried out and grateful for the car wash and footwell hoovered . Very nice touch from bmw
Handled the problem completely
Efficient friendly service
Great service from Laura and Paul
process worked well
Laura was so helpful right from the word go, I never felt pressured into anything and she seemed to know exactly what I wanted just by a quick conversation. She was also honest about timescales etc.
Professional and trusted
Excellent service considering Covid-9 restrictions,
Communication, information and assistance was all top class. Dealer makes you feel like a valued customer.
Always happy to help
The experience was very simple and straightforward from start to finish
Just the best
Paul the manager was excellent. Also Jennifer.
Staff knowledgeable and friendly and very professional.
Perfect and I love driving my new car
A first class service from a first class team.
Great experience and all questions answered by knowledgeable staff.
Jennifer Cunningham at Harry Fairbairn Irvine always provides excellent service and advice
Everything went as planned
Car easy when it should have been. Washed and hoovered out.