Excellent knowledge

Great customer service - could have used a closer garage but Irvine is my go to service department

Certainly was a better experience than before. You could get parked for a start which was a bugbear of mine. Some more information on any other checks that were done as I could barely hear the mechanic on the video but a great idea though

Great service.

The work got done in a timely but expensive manner, but it allowed my vehicle back on the road.

Staff at Harry Fairbairn are always excellent, know the product very well and have a very easy manner. They found the exact car I was looking for and I had it within a week, fantastic service!

Car picked up and delivered overall good service

Excellent service from all the staff . Receptionist was extremely helpful & accommodating-fitting ,me in at short notice on 2 occasions. Covid regulations were clear & adhered to well.

Fixed a problem free of charge

Quick response and satisfactory outcome to fault with the car. Given current circumstance the dealership did very well to complete fault finding and resolution in a timely manner

Satisfied with the work carried out and grateful for the car wash and footwell hoovered . Very nice touch from bmw

Handled the problem completely

Efficient friendly service

Great service from Laura and Paul

process worked well

Laura was so helpful right from the word go, I never felt pressured into anything and she seemed to know exactly what I wanted just by a quick conversation. She was also honest about timescales etc.

Professional and trusted

Excellent service considering Covid-9 restrictions,

Communication, information and assistance was all top class. Dealer makes you feel like a valued customer.

Always happy to help

The experience was very simple and straightforward from start to finish

Just the best

Paul the manager was excellent. Also Jennifer.

Staff knowledgeable and friendly and very professional.

Good service

Perfect and I love driving my new car

A first class service from a first class team.

Great experience and all questions answered by knowledgeable staff.

Jennifer Cunningham at Harry Fairbairn Irvine always provides excellent service and advice

Very informative

Everything went as planned

Car easy when it should have been. Washed and hoovered out.